The Strategy

OPIE will collaborate with UDC Divisions and Departments to perform a continuous institutional Business Process Workflow. There are 3 Phases to this workflow. Each Phase will take up to a fiscal year to complete per UDC Business Unit Group.

The UDC Departments and Divisions will be divided into 3 Business Unit groups (Internal Operations, Academic & Student Affairs, and External Affairs) based on their business function.

Once each of these business unit groups enters the Business Process Workflow, they will cycle through the 3 phases in perpetuity unless amended by the Senior leadership of OPIE or The Executive Cabinet of UDC.

The Method

The Business Process Management team will begin the Business Process Workflow with the UDC Business Units that directly impact the mission of the institution.

If the University is not functioning effectively, this will directly impact student enrollment, retention, progression, and graduation. Some of the challenges that may arise due to inefficiencies are redundant processes and communication breakdown. These units are also utilizing limited personnel with hybrid working environments.

By focusing on increasing efficiency, we anticipate an increase in faculty and staff engagement through buy-in to the business process management workflow.

This workflow will produce greater transparency in operational knowledge, gaps in process, and improvements that will create more efficient and effective operations.