Follett All Access Program Frequently Asked Questions

The Follett Access program takes the hassle out of course material buying because course material costs are covered as part of the Follett All Access Fee that will be assessed to all registered student accounts at the time of course registration.  This allows every enrolled student access to all required materials on the first day of classes.

Once you have selected your courses, your course list will be sent to the UDC Bookstore. The campus store will get everything ready for you. Most books are digital and will be made available in digital format and during the pandemic non-digital books and supplies will be mailed to your home.  If books are shipped you will receive an email notification from CUSTOMERSERVICE@EFOLLETT.COM.

Students will be charged $34 per credit hour. For example, if you are taking 12 credit hours, you will be charged $408.00 (12 x 34 = 408) for access to the program. That is $237 less than the national average of $645 per semester.

Providing digital books allows the program to be more cost effective for students, quicker access to books and materials and gives students greater flexibility.  Books and materials that are not in digital format, will be shipped to your mailing address reflected in your MyUDC portal, my.udc.edu. If books are shipped you will receive an email notification from CUSTOMERSERVICE@EFOLLETT.COM.

Yes, you will have the ability to highlight your e-books, make notes within the software and print according to the publisher’s copyright guidelines.

Please alert your instructor(s) as well as the bookstore udc@bkstr.com  or  (202) 274-5110 to receive assistance with ordering printed materials.

While we encourage students to take advantage of the many benefits of this program, you may opt out if you choose to do so. Students will be sent an email to their UDC email from noreply@follett.com regarding opting out   Please be sure to check both your spam and junk email box. This email will cotain  instructions and a link to the  Follett Alll Access Portal, https://accessportal.follett.com/0742 that will allow you to opt out.   The Office of Student Accounts will remove the charge on your bill within 3 business days.

The Follett All Access fee will be covered for eligible students.  Students are strongly encouraged to view their bill and financial aid eligibility in their MyUDC portal, my.udc.edu to ensure their aid offer exceeds their balance. If your aid does not exceed your balance, you will be responsible for any outstanding balance that remains on your account.

Award and Disbursement Conditions:

• In addition to FAFSA completion, student must have submitted all outstanding tasks as reflected in their StudentForms account, my.udc.edu.
• Financial aid awarded/accepted timely and must exceed the student’s tuition/fees.
• Loan recipients must enroll in a minimum of 6crs (undergraduate) and 4.5 (graduate students).
• Pell and SEOG Grants are awarded based on full time enrollment (12 or more crs).  If you enroll less than full time your grant aid will be adjusted accordingly. Grant disbursement guidelines are as follows:

• Complete a Title IV Authorization Form, https://docs.udc.edu/fa/Title-IV-Authorization-Form.pdf.
• Must be meeting Satisfactory Academic Progress (SAP) https://www.udc.edu/admissions/financial-aid/satisfactory-academic-progress-policy/

No, with the Follett All Access Program, book authorizations will no longer be needed.  However, we recognize that students will still need additional materials and supplies (i.e. printer, notebooks, paper etc.). Eligible students will receive a financial aid supply and material allowance which may be used at https://www.bkstr.com/districtofcolumbiastore/home. Students will receive a notice from udcfinaid@ud.edu. Material and Supply Allowances during designated window each semester, https://www.udc.edu/admissions/financial-aid/.

Once you have selected your courses, your course list will be sent to the campus store and they will get everything ready for you!  You may also view a listing of your required textbooks and  materials by signing into your Blackboard account, my.udc.edu.  Once logged in select, Quicklaunch then Blackboard Note:  Registered students will have generally have access to Blackboard two weeks before the start of classes.

Students who register for classes fewer than 10 business days prior to the first day of classes, may experience a slight delay in the delivery of their books and materials.  Your patience is appreciated, the bookstore will process your order as quickly as possible.  Should you have any additional questions, you may contact the bookstore directly at  udc@bkstr.com or 202.274.5110.

If you add or drop a course you will be granted access or access will be rescinded to digital materials within 24hrs.  Printed course materials and supplies will need to be returned to the bookstore by the published deadline or you will be responsible for those charges.  Return instructions are included with all hard copy books/materials. If you need assistance, please contact the bookstore at udc@bkstr.com or 202.274.5110.

Yes, students may opt out  of the program by the specified deadline each semester by visiting

https://accessportal.follett.com/0742.

Yes, if you elect not to particpate in the program you must opt out by the designated deadline each semester that you enroll in classes.  The deadline for each semester may be found by visiting, https://www.udc.edu/enrollment-management/follett-access-textbook-program/.

You receive an email from noreply@follett.com with subject line Opt-Out Confirmation & Thank You! Alternatively, you may log into your Follett account https://accessportal.follett.com/0742 to check the status.

This message is appearing because Follett could not fully authenticate your account because your address is incomplete or missing.  Please email the Office of the Registrar at officeoftheregistrar@udc.edu to confirm and/or update your mailing address on file.  Once you receive confirmation that your address has been resolved, please attempt to opt out again within 24hrs

https://accessportal.follett.com/0742.

Please contact the bookstore directly at udc@bkstr.com or 202.274.5110 as additional steps may be required in order to fully opt out.

Unfortunately, this is not an option.  If you elect to out opt, you are fully opted out for all classes in which you are enrolled.

Sure, you can opt out by logging back into your Follett account by the designated deadline, https://www.udc.edu/enrollment-management/follett-access-textbook-program/ .  If you cannot locate your account information, please search your email for noreply@follett.com. Alternatively, you may visit https://accessportal.follett.com/0742.  If you need assistance, please contact the bookstore  directly at udc@bkstr.com or 202.274.5110.

Third party providers such as RSA, VA, TAP IT, Dual Enrollment Program, MPD Cadets, Employer etc. all have different rules and regulations. You are encouraged to communicate with your provider and/or University program manager for further assistance.

No, this will not be covered by institutional scholarships.  The program is optional and students may opt out by the designated deadline, . If you do not opt out this charge will remain on your bill and you will be responsible for this charge.  Please note that if your sources of aid outside of your scholarship (i.e. Pell Grant, SEOG Grant, Loans etc.) Your other aid may be applied to this charge.