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Help Hub

Welcome to the Help Hub

For the quickest assistance, click the appropriate icon below to request support based on your specific issue. If you're unable to use the online options, you can reach the HelpHUB by phone at 202-274-5941.

In-person IT support is available during regular business hours:
Monday–Friday, 8:30 a.m.-5 p.m.

UDC faculty, staff and students only! UDC login required.

Quick Help

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Student Resources

Access a variety of tools, services, and support resources designed to help you stay informed, connected, and successful.
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Faculty & Staff Resources

Find important workplace tools, applications, and resources to support your daily activities, collaboration, and productivity.
GET STARTED
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Trainings

Browse learning materials, tutorials, and development opportunities to enhance your skills and knowledge.
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Setup Multi Factor Authenticator

Learn how to configure, manage, and troubleshoot Multi-Factor Authentication (MFA) to help protect your account.
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Password Resets

Access self-service options and guidance for resetting or updating your password quickly and securely.
GET STARTED

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Submit A Ticket

Submit requests, access support services, track issues, and find helpful resources through a centralized service portal.

Tech Tips

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Online Parking Permit

You can now secure your parking ONLINE!
Hey Firebirds!
No need to make a trip to the Cashier's Office anymore—getting your parking permit is now easier than ever.
Secure your permit online from anywhere, anytime using our new portal.

Watch the video to learn more and get started!
WATCH VIDEO

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Report Email Phishing

Learn how to quickly and effectively report phishing emails in Microsoft Outlook to help protect yourself and others from cyber threats. This step-by-step guide walks you through identifying suspicious messages and using Outlook’s built-in tools to report them. Stay safe and keep your inbox secure

Watch the video to learn more and get started!
WATCH VIDEO

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Email Scheduling

Having trouble with scheduled emails in Outlook? This quick tutorial shows you how to identify common scheduling issues and report them effectively. Learn how to check your settings, troubleshoot delays, and contact support when needed, so your emails go out exactly when you want them to.

Watch the video to learn more and get started!

WATCH VIDEO

Contact IT

Main Office

202-274-5985
[email protected]
8:30 a.m. – 5 p.m., Mon–Fri

Help Hub

Van Ness Campus
Building 71, Room 2210
202-274-5941
[email protected]
8:30 a.m. – 5 p.m., Mon–Fri
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