Organizational Development and Learning

One UDC

Organizational Development and Learning (ODL)

At the University of the District of Columbia, Human Resource Organizational Development & Learning, we are committed to cultivating a culture of continuous learning, innovation and professional excellence. Our comprehensive Learning & Development and Organizational Behavior programs are strategically designed to enhance individual capabilities, strengthen leadership, and drive institutional success.

Guided by UDC’s core values—Courtesy, Responsiveness, Effectiveness and Efficiency, we strive for service excellence, aligning our efforts with the President’s vision of “Delivering on the Promise.” We empower our faculty and staff to lead with empathy, act with urgency and produce transformative results that elevate organizational performance and enhance student success.

Embodying our commitment to “One UDC,” we recognize that when our employees thrive, the university flourishes. By investing in professional development, we reinforce our mission of academic distinction, operational excellence, and community impact. To ensure sustained institutional growth and leadership readiness, Organizational Development & Learning has identified four key management competencies as the foundation of our training, development, and coaching initiatives. These competencies are intentionally designed to build leadership agility, enhance team collaboration, and drive organizational effectiveness.

Together, we are shaping the future of UDC—one learning opportunity at a time.

Welcome to a new era of professional growth and organizational transformation.

Let’s Go Firebirds!

Guiding Statements

Mission Statement

The Organizational Development & Learning Team at the University of the District of Columbia is committed to empowering employees through strategic professional development initiatives. By fostering a culture of continuous learning, leadership excellence, and organizational effectiveness, we equip faculty and staff with the skills and knowledge needed to drive institutional success. Rooted in the values of courtesy, responsiveness, effectiveness, and efficiency, we serve as a catalyst for workforce innovation and service excellence.

Vision Statement

To be the driving force behind a thriving, high-performing workforce that fosters collaboration, innovation, and inclusive excellence at UDC. Through transformative learning experiences and leadership development, we strive to shape an organizational culture where individuals are empowered to reach their fullest potential, ultimately strengthening UDC’s mission of academic distinction and exceptional community impact.

Four Key Management Competencies

1. Effective Communication

Objective: Develop skills for clear, transparent, and consistent communication to break down silos, foster cross-departmental collaboration, and promote a culture of trust and shared understanding.

2. Customer Service Excellence

Objective: Elevate the standard of customer service by instilling a culture of empathy, responsiveness, and effective problem-solving, ensuring that every interaction positively represents UDC’s commitment to service excellence.

3. Delegation & Empowerment

Objective: Strengthen leadership capacity by equipping leaders with effective delegation strategies that foster accountability, ownership, and growth, empowering team members to excel in their roles and contribute meaningfully to organizational success.

4. Organizational Culture Transformation

Objective: Equip leaders with practical strategies to transform UDC’s organizational culture into one that embodies inclusivity, communication, and innovation, ensuring alignment with the university's mission of academic excellence and community service.

Note: These competencies were designed to address the organization's specific needs around communication, customer service, delegation, and cultural transformation. By focusing on these areas, the university's communication climate and workplace environment will cultivate a more collaborative, inclusive. and effective organizational culture.

Organizational Development and Learning