Business Process Management at UDC
Business Process Workflow Strategy
OPIE will collaborate with UDC divisions and departments to perform a continuous institutional business process workflow. There are three phases to this workflow. Each phase will take up to a fiscal year to complete per UDC business unit group.
UDC departments and divisions will be divided into three business unit groups (Internal Operations, Academic & Student Affairs, and External Affairs) based on their functions.
Once each of these business unit groups enters the business process workflow, they will cycle through the three phases in perpetuity unless amended by OPIE senior leadership or the UDC Executive Cabinet.
Method
The Business Process Management team will begin the Business Process Workflow with the UDC business units that directly impact the mission of the institution.
If the university is not functioning effectively, this will directly impact student enrollment, retention, progression, and graduation. Some of the challenges that may arise due to inefficiencies are redundant processes and communication breakdown. These units also utilize limited personnel in hybrid working environments.
By focusing on increasing efficiency, we anticipate increasing faculty and staff engagement through buy-in to the business process management workflow.
This workflow will produce greater transparency in operational knowledge, gaps in process, and improvements that will create more efficient and effective operations.
