Help Hub FAQ’s

Answers to the questions the Office of Information Technology commonly receives are provided below. If your question is not addressed here, please contact the HelpHUB at 202.274.5976.

New Students | Current Students | Faculty | Staff | Alumni | Parents/Guardians | Visitors

New Students

How do I obtain my N number and what offices issue it?

The Admissions office will generate your N number when you register for classes with the University. You need to contact the Admissions Office to find your N number if you forget or lose it. Admissions is located in Building 39, A Level.

When will I have access to my email?

Your email will be available within 24 to 48 working hours after acceptance. You should receive an e-mail in your personal e-mail box you used to register for school with more information.

What is my username and password to log-in to myUDC?
  1. Your username was e-mailed to your personal e-mail address that you used when applying at the University. It also was in a sheet in your welcome packet. If you are unsure of your login name, you will need to contact the HelpHub. If visiting in person please bring your University ID. If calling on the phone you will need to verify your student ID number and the last four of your SSN.
  2. You can visit the HelpHub in Building 41, room 316 or call 202.274.5941 or email support@udc.edu.
How do I register for classes?
  1. New Students will need to log into:  http://my.udc.edu
  2. Login with your myUDC username and password
  3. If you do not have your password please contact the HelpHub.
  4. If you continue to have problems, please contact the HelpHub  202.274.5941
Where are the computer labs located on campus?

There are multiple labs available for general use on the Van Ness campus. The majority of the labs are located in Building 41, in Learning Resources, on the first floor. At the Community College (801 N Capital St, NE), there are labs located on the 2nd floor (rooms 223A, 223B, 223C). Please note: these rooms are sometimes occupied by classes so be sure to check before entering.

How do I access the wireless network (wi-fi)?

Please use the wireless network named UDCWIFI. You will login using your myUDC username and password.

Where is the HelpHub?

The HelpHub is located at Building 41, room 316. You can make contact through email at support@udc.edu or call 202.274.5941.

Where can I print?

You can print at Learning Resources located in Building 41, 5th floor. You can also print on the A level of Building 41, first floor.

How do I waive my health insurance?

To request a health insurance waiver, visit http://firststudents.com. If you are having problems with waiving your insurance, please contact Health Services at 202.274.5030.

What is Phishing?
  1. Phishing is the act of acquiring private or sensitive data from personal computers for use in fraudulent activities. Phishing is usually done by sending emails that seem to appear to come from credible sources (however, they are in no way affiliated with the actual source/company), which require users to put in personal data such as a username, password, credit card number or social security number. This information is then transmitted to the hacker and utilized to commit acts of fraud.
  2. Please note that the University will never request your password for any purpose.

Current Students

The Blackboard icon is not working in myUDC. What should I do?

If Blackboard is not working in myUDC you may access Blackboard directly at http://udc.blackboard.com. If the problem continues, please send an email to support@udc.edu.

How can I change my password to myUDC?

Login to myUDC. On the top, left hand side you will see “My Account.” Click on it. Enter your current password and type your new password. Don't forget to click “Save.”

Can I sync my email to my smartphone?
  1. Directions are different depending on your device. Below are instructions for the iPhone. More devices can be found by accessing your e-mail via myUDC, clicking settings in the top right corner, options, and then connect your mobile phone device to your account.
  2. Yes you can. Please access your email, click on settings located at the top right corner of the screen. Select “options,” then click “connect your mobile phone device to your account.”
How long do I keep my University issued email address?

Once you have become a registered student at the University, you will have your University email you will maintain your account. Your account will remain active as long as you maintain matriculation.

Does the University’s HelpHub work on personal computers?

The HelpHub does not work on personal computers. The Help Hub only works on computers with a University property tag.

I’m a new student, when I login to myUDC I do not see an Academics tab, or ...

I’m a new student, when I login to myUDC I do not see an Academics tab, or the Academics tab does not have any information.  How do I get this resolved?

    1. You will need to contact the Admissions Office to verify your student information.
    2. As a student, can I get discounts on computer or software purchases?
    3. You sure can! Visit www.udc.edu/it and click the “Purchase Computers” or “Purchase Software” link in the right menu. Under “Personal Purchases” select either Dell or Apple. You may need to select “University of DC” from the school list.
What is Phishing?
  1. Phishing is the act of acquiring private or sensitive data from personal computers for use in fraudulent activities. Phishing is usually done by sending emails that seem to appear to come from credible sources (however, they are in no way affiliated with the actual source/company), which require users to put in personal data such as a username, password, credit card number or social security number. This information is then transmitted to the hacker and utilized to commit acts of fraud.
  2. Please note that the University will never request your password for any purpose.

Faculty

How do I set-up Virtual Private Network (VPN) on my computer?

Because of security reasons VPN can only be set up on  University issued machines.

    1. You will first need to fill out a VPN access form that can be downloaded by clicking here. You will need to include your reason for access and it will need to be signed by your chair. This access will then need to be approved by the network administrator.
    1. To set up VPN, send an email to support@udc.edu to request VPN access. You will then be notified if you will or will not be granted access to VPN. If you are qualified, a HelpHub technician will provide you with the necessary instructions.
How do I access my email off campus?
  1. You can access your email off campus by  visiting UDC.edu.  Click on the myUDC link at the top, right of the screen.  Once logged in, click on the email button for direct access to your email.
  2. You may also access your email by visiting http://mail.udc.edu.
I'm locked out of my Self Service Banner (SSB) account.

I'm locked out of my Self Service Banner (SSB) account.  How do I get this resolved?

As of June 2014 IT no longer supports logging directly into Self Service banner. Users are to now use myUDC to access self-service banner. Users can find links to self-service banner by clicking on the Employee tab in myUDC then clicking “Self-Service Banner.” IT will reset your account for you, however, you will need to access the account using your myUDC credentials. To have it reset so that you can regain access is to submit a ticket to the University’s HelpHub or contact the HelpHub at 202.274.5941. You will need your full name, username, and University ID number.

My Self Service Banner (SSB) account is disabled. How do I get it enabled?

I'm locked out of my Self Service Banner (SSB) account.  How do I get this resolved?

As of June 2014 IT no longer supports logging directly into Self Service banner. Users are to now use myUDC to access self-service banner. Users can find links to self-service banner by clicking on the Employee tab in myUDC then clicking “Self-Service Banner.” IT will reset your account for you, however, you will need to access the account using your myUDC credentials. To have it reset so that you can regain access is to submit a ticket to the University’s HelpHub or contact the HelpHub at 202.274.5941. You will need your full name, username, and University ID number.

I forgot my password to Internet Native Banner (INB)?

I forgot my password to Internet Native Banner (INB)? How do I obtain my password?

As of June 2014 IT no longer supports logging directly into Internet Native Banner. Users are to now use myUDC to access Internet Native Banner. Users can find links to INB banner by clicking on the Employee tab in myUDC then clicking “ Internet Native Banner.” IT will reset your account for you, however, you will need to access the account using your myUDC credentials. To have it reset so that you can regain access is to submit a ticket to the University’s HelpHub or contact the HelpHub at 202.274.5941. You will need your full name, username, and University ID number.

How do I set up an email account for a new employee?

For new employees, please request a network application by sending a request to support@udc.edu  or stop by the HelpHub in Building41, room 316, to pick up the application form.

What is Phishing?
  1. Phishing is the act of acquiring private or sensitive data from personal computers for use in fraudulent activities. Phishing is usually done by sending emails that seem to appear to come from credible sources (however, they are in no way affiliated with the actual source/company), which require users to put in personal data such as a username, password, credit card number or social security number. This information is then transmitted to the hacker and utilized to commit acts of fraud.
  2. Please note that the University will never request your password for any purpose.
My University issued device is experiencing issues. What should I do?

If you are experiencing issues, please submit a Track-It ticket at http://help.in.udc.edu and a HelpHub technician will contact you to help resolve your issue. It’s mandatory to submit Track-It ticket.

I cannot remember my Self Service Banner (SSB) number.

Please contact your Chair person or Dean to obtain your number.

How do I obtain access to Internet Native Banner (INB)?

Please complete an application for Banner access and submit it to the Office of Information Technology (OIT), along with a signed confidentiality agreement. These forms can be obtained from the OIT in Building 41, room 316.

My Classes do not appear in Blackboard (Bb)

Please contact the Bb Office at 202.274.6628 for assistance with this issue. Or, visit the Bb Office located in Learning Resources on the A level of Building 41, room 106.

How do I connect to UDCSECURE?

Click here to view instructions.


Staff

How do I access my email off campus?

You can access your email off campus by visiting UDC.edu. Click on the myUDC link at the top, right of the screen. Once logged in, click on the email button for direct access to your email. You may also access your email by visiting http://mail.udc.edu.

What is Phishing?
  1. Phishing is the act of acquiring private or sensitive data from personal computers for use in fraudulent activities. Phishing is usually done by sending emails that seem to appear to come from credible sources (however, they are in no way affiliated with the actual source/company), which require users to put in personal data such as a username, password, credit card number or social security number. This information is then transmitted to the hacker and utilized to commit acts of fraud.
  2. Please note that the University will never request your password for any purpose.
I’m a student and a staff member. Do I have to access each email account separately?

If you have both the student and staff roles at the University, the Office of Information Technology will ensure that your staff and student emails are merged into one account.


Alumni

Will I still be able to access my University issues email account once I become an alumnus?

Alumni can access their e-mail via myUDC by logging in with their credentials. Once in click the e-mail button. If you do not have your credentials you will need to contact the HelpHub at 202.274.5941. You will need your N number, last four digits of your social or last registered zip code. If you come in person you will need a photo id.

How do I obtain an official copy of my transcript?
  1. To obtain an official copy of your transcript, please view your options and corresponding fees by clicking here.
  2. You may also visit the Registrar’s Office in Building 39, Level A, call 202.274.6200 or send an email officeoftheregistrar@udc.edu.
Will I still be able to log in to my myUDC account?
  1. After you complete your course(s), your account will be disabled.
  2. If you are planning to take courses in future, your myUDC account will be reactivated.
  3. You, however, will still be able to access your email account (see item number 1 above).
What is the contact information for the Alumni Office?
  1. You can email alumni@udc.edu or call 202.274.5206.
  2. They are located in Building 52, 1st Floor. Office Hours: Mon-Fri 8:30am-5:00pm. For more information regarding the Alumni office and its initiatives, please visit https://www.udc.edu/alumni/alumni_relations.

Parents/Guardians

How do I access my student’s myUDC account?

Please be advised that under the Family Educational Rights and Privacy Act (FERPA), parents/guardians of University students cannot request information about a student from the University. However, parents/guardians may gain access only if the student is willing to share their information with you.

Will I be able to pay for the tuition of my student online?

Yes, you can pay tuition online only if student is willing to share their log in information to their myUDC account. The Office of Information Technology cannot provide you with a student’s login information.


Visitors

How do I access the wireless network (wi-fi)?

To access wifi you will need to obtain a visitors login from the HelpHub. This can be obtained by having your University liaison contact the HelpHub at 202.274. 5941. They will give them a temporary password to allow you to connect.

Where are the computer labs located on campus?

There are multiple labs available for general use on the Van Ness campus. The majority of the labs are located in Building 41, in Learning Resources, on the first floor. At the Community College (801 N Capital St, NE), there are labs located on the 2nd floor (rooms 223A, 223B, 223C). Please note: these rooms are sometimes occupied by classes so be sure to check before entering.

Office of Information Technology

Main Office:
Building 41, Room 316
202.274.5941
support@udc.edu
Office Hours: 8:30–5:00 Mon–Fri
Announcements