Department of Business Process Management (BPM)
The COVID-19 pandemic has brought or exacerbated many challenges to higher education institutions. It has spotlighted the need for innovative, efficient business operations to serve institutions by reengineering archaic processes and introducing new hybrid working systems. In response, the Office of Planning and Institutional Effectiveness (OPIE) established the Department of Business Process Management to work hand in hand with UDC business units to examine and implement the changes needed to establish more efficient and effective University processes.
Memoranda of Understanding/Agreement (MOU/MOA)
The Mission
The mission of the business process management team is to create, redesign, and re-engineer business processes to improve and drive operational efficiency and effectiveness. The business process management team is also responsible for developing comprehensive and innovative enterprise solutions aligning with institutional goals and objectives.
The Goals
It is the goal of the Department of Business Process Management to achieve the following for UDC through our institutional continuous business process workflow.
Improve Institutional Efficiency
Increase Student, Faculty, Staff, and Community Engagement
Increase Matriculation and Growth
Increase Retention
Increase Enrollment
The Strategy
OPIE will collaborate with UDC Divisions and Departments to perform a continuous institutional Business Process Workflow. There are 3 Phases to this workflow. Each Phase will take up to a fiscal year to complete per UDC Business Unit Group.
The UDC Departments and Divisions will be divided into 3 Business Unit groups (Internal Operations, Academic & Student Affairs, and External Affairs) based on their business function.
Once each of these business unit groups enters the Business Process Workflow, they will cycle through the 3 phases in perpetuity unless amended by the Senior leadership of OPIE or The Executive Cabinet of UDC.
The Method
The Business Process Management team will begin the Business Process Workflow with the UDC Business Units that directly impact the mission of the institution.
If the University is not functioning effectively, this will directly impact student enrollment, retention, progression, and graduation. Some of the challenges that may arise due to inefficiencies are redundant processes and communication breakdown. These units are also utilizing limited personnel with hybrid working environments.
By focusing on increasing efficiency, we anticipate an increase in faculty and staff engagement through buy-in to the business process management workflow.
This workflow will produce greater transparency in operational knowledge, gaps in process, and improvements that will create more efficient and effective operations.
Group A: Internal Operations
Financial Systems
Budget Operations
Accounting Operations
Accounts Payable
Student Accounts
Cashiers’s Office
Talent Acquisition
Benefits & Compensation
HRIS & Pay Services
Employee & Labor Relations
Organizational Development
Help Desk
Project Management
LAN Support
Capital Planning & Operations
Facilities Management (Campus Services)
Real Estate Services
Reproduction Center
Shipping and Receiving & Mailroom Operations
Space Reservation and Event Management
Transportation and Fleet Management
OPIA
IRAP
OIAO
OPIE
Office of the President
Office of the COO
Office of the CAO
Office of the CSDS
Office of the CFO
General Counsel
Group B: Academic & Student Affairs
College of Agriculture, Urban Sustainability, and Environmental Sciences
College of Arts & Sciences
UDC Community College
School of Business & Public Administration
School of Engineering & Applied Sciences
David A. Clarke School of Law
Office of Student Development and Success
Counseling Center
TRIO and College Preparatory Program
Office of Career Services
Residence Life
The Office of the Registrar
Health Services
Veteran Affairs
Office of International Student Services
Academic Advising and Support Center
Learning Resources Division
Group C: External Affairs
Undergraduate and Graduate Admissions
Office of Sponsored Programs
UDC Foundation
Office of Institutional Advancement
Alumni Relations
Outreach + Alumni Affairs
Office of Marketing & Communications
Financial Aid
Procurement & Contracting
Enrollment Services
5 Year BPM Timeline
(Fiscal Year)
Phase/Year
2023
2024
2025
2026
2027
Phase 1
Group A
Group B
Group C
Group A
Group B
Phase 2
Group A
Group B
Group C
Group A
Phase 3