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About Our Services

The IT Vision at UDC

The vision of the Office of Information Technology at the University of the District of Columbia is to seamlessly integrate technology across the academic and administrative enterprises and leverage technological solutions that provide the University with a sustainable competitive advantage for student experience, retention, instruction, and research.

Goals

  • Building a culture of accountability and care​
  • Turning over planned and unplanned projects as quickly as possible to realize value (short-term)​
  • Developing an IT / Cybersecurity plan based on the new university strategic plan​

IT Service Teams

Business Operations

Business operations manages over 64 vendor relationships and oversees a $1.12M departmental budget. Our team ensures strategic alignment between IT services and institutional goals.

  • Vendor and partner management
  • Budget oversight and financial planning
  • Training programs (technical, process and interpersonal)
  • Internal collaboration with HR, Procurement and academic units
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Client Services

As the face of IT, the client services team provides direct support to faculty, staff, and students. We ensure a smooth user experience through:

  • Help desk and technical support
  • Device setup and troubleshooting
  • Software access and licensing
  • Onboarding and training
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Enterprise Applications

The enterprise applications team bridges IT operations and business goals by maintaining service levels and ensuring user satisfaction across all services.

  • Service level management
  • Standardized methods for managing IT operations
  • Continuous improvement initiatives
  • User experience monitoring
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Enterprise Infrastructure

The enterprise Infrastructure team ensures the university’s IT backbone is secure, scalable and reliable. We manage physical and cloud infrastructure, including:

  • Network connectivity
  • Server and storage management
  • Data center operations
  • System monitoring and performance optimization
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Project Management

The project management team leads cross-functional IT projects from initiation to completion, ensuring alignment with strategic goals and timely delivery.

  • Project planning and execution
  • Stakeholder communication
  • Risk and resource management
  • Post-implementation review
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Cyber/Information Security

The cyber/information security team protects the confidentiality, integrity, and availability of university data through proactive security measures and awareness programs.

  • Threat detection and response
  • Security awareness training
  • Policy development and compliance
  • Incident management

Contact IT

Main Office

202-274-5985
support@udc.edu
8:30 a.m. – 5 p.m., Mon–Fri

Help Hub

Van Ness Campus
Building 71, Room 2210
202-274-5941
support@udc.edu
8:30 a.m. – 5 p.m., Mon–Fri
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