Facilities Management

The Facilities Management Mission

Facilities Management is responsible for the maintenance and operations of all real property assets. The primary goal of Facilities Management is to provide customer-driven support, cost-effective planning and sustainable approaches to facility maintenance and operations. 

The department’s primary services include:

•   General building maintenance and repair
•   Central heating and cooling
•   Plant operations
•   HVAC services
•   Electrical repairs
•   Plumbing
•   Carpentry
•   Locksmith services
•   Custodial services
•   Landscaping
•   Pest management
•   Elevator repairs
•   Facility support contracts

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Understanding and Using Facilities Services

Facilities Services, powered by Salesforce, makes it easy to submit and manage university work orders anytime, from anywhere.

What You Can Do

With Facilities Services, you can:

• Submit your own university work orders online 24/7 via this link or by going to myUDC → Quicklinks
• Scan a QR code in campus buildings to open a request form with pre-populated location details
• Attach screenshots, images, or other supporting documents to work orders
• Reply to system-generated emails to automatically add updates to your work order

How to Create a Work Order

To create a work order, click the link below:

Request Facilities Services

1. You will be asked to provide:
   • Campus
   • Building
   • Room # (or closest visible room #)
   • Request Type
   • Request SubType
   • Summary of Request
   • Notes / Detailed Description
   • Priority (defaults to Normal)
   • Optional: Screenshot/Image/Document
   • Your Role (Student, Faculty/Staff/Contractor, Parent, Alumni)
   • First Name
   • Last Name
   • Email Address
   • Preferred Callback Phone Type (Mobile or Work)
   • Phone Number
2. Click Submit

You will receive a confirmation email once your request has been successfully submitted.

Adding Information to an Existing Work Order

To provide additional details or updates, simply reply to any system-generated email related to your work order. Your response will automatically be added as a note in the feed of the existing request.

Closing or Canceling Your Work Order

If your issue has been resolved:

• Reply to a system-generated email about your work order.
• Indicate that the issue has been resolved (for example: “The problem no longer exists” or “I resolved it myself.”).

Your request will then be reviewed and closed as appropriate.

How We Prioritize Work Requests

• Normal — No Safety/Security Risk; Furniture Removal, Maintenance, etc. Routine service work is handled on a first-come, first-served basis and is normally completed within 7 calendar days, subject to material availability. 
• Emergency — Immediate Security/Safety Risk; Door Locks/Access Rights, Running Water, etc. Emergency service work is classified as work that requires immediate attention.
• Project — A request not expected to be resolved within 24 hours and will require planning and/or funding to complete.