Fall Opening Frequently Asked Questions

Student – FAQs

Do I need to come on campus for class?

Only if you are scheduled to take one of the very few classes with limited on-campus sessions (some labs/clinics/special courses). The best way to find out is to contact your professor. Most students will not come to campus for class during the whole semester.

Student Access Protocol

Where are the checkpoints for entrance, if I need to come to campus?

There are four checkpoints only: B and C level of the Parking Garage, main lobby of 4250 Connecticut Ave., and the main entrance to the Law School. At these checkpoints you must show your green checkmark on LiveSafe and receive a colored wristband for the day, which must be worn at all times while you are anywhere on campus, including labs/classrooms.

What if I have Internet problems at home?

Contact Student Development and Success to inform them immediately of any unexpected problems with being able to use the Internet for class. Limited workstations will be available in the Library (see Library website for scheduling a time to study: https://udc.libguides.com/blog/Library-Reopening-Information-for-Library-Visitors)

What is the grading policy for Fall 2020?

UDC is continuing the same grading policy as used for the end of the spring and summer semesters. Normal grades (A, B, C, D, F), along with IP (In Progress), and I (Incomplete) grades. For a complete explanation of these grades, see the myUDC Student Support page: https://my.udc.edu/group/mycampus/coronavirus-information/student-support

Will we be back on campus for the spring semester?

UDC is beginning to plan for the spring semester. When a final plan is established, early in the fall, an announcement will be made to all students, staff, and faculty.

Is class attendance tracked?

Yes, whenever you are scheduled for class in Emergency Remote Instruction mode, your instructor will take attendance and can track who is logged into class via the virtual learning system used (Blackboard, MS Teams, or WebEx Teams). Standard absentee policies remain in place. If you have further questions, consult with your instructor and/or the class syllabus.

What software program will be used for virtual class meetings?

Blackboard Collaborate, WebEx Teams, and Microsoft Teams are the only university-authorized platforms for virtual class meetings. If you are told to use Zoom or any other platform, then inform your Department Chair or Dean of the situation.

What is Emergency Remote Instruction?

Emergency Remote Instruction means that classes are held virtually (via one of the online software programs mentioned above) with your classmates and the instructor present for the scheduled class period. You interact with each other and the teacher in real time.

What is the difference between a class that is “Emergency Remote Instruction” and a class that is “Online”?

An “Online” class is designed for students to individually engage material at their own pace and on their own time. Learning modules, tests, and course materials are available in Blackboard, ready when the student is. Instructors are available to support students through virtual office hours, virtual conferencing, email, and other methods to ensure students receive guidance and timely grading throughout the semester.

What if I have not received my textbooks?

Immediately inform your instructor, and we will coordinate with the UDC Bookstore to help you receive your textbooks (electronic and/or hardcopy), through Follett Access, our textbook provider.

What are the Library hours?

Mondays, Tuesdays, and Fridays, from 9:00 AM to 3:00 PM. There will be 16 workstations and 18 study carrells available. Anyone wanting to access the library must request approval through the Library’s website (https://udc.libguides.com/blog/Library-Reopening-Information-for-Library-Visitors) then follow normal protocols for entering campus with LiveSafe health check in and checkpoint clearance.

Are there common areas open if I want to study on campus?

Until further notice, only the Library will be available for use by those needing to access workstations/Internet. See above for guidance on reserving space at the Library.

Am I required to wear a mask on campus?

Yes, at all times and locations. District of Columbia Mayor Muriel Bowser’s Order 2020-080: Wearing of Masks in the District of Columbia To Prevent the Spread of COVID-19, lays out the details of this requirement: https://coronavirus.dc.gov/maskorder#:~:text=Persons%20must%20wear%20a%20mask,person%20is%20wearing%20a%20mask.

What cleaning protocols are in place to ensure my classroom or lab is sanitized before I arrive?

At least one hour of open time is scheduled between all in-person lab or special class sessions to allow UDC’s contracted cleaning/sanitizing company, MOTIR, to deep clean the space prior to use by another class of students.

What cleaning do I need to do of my lab bench, workstation, or other equipment when class is over?

You will be provided protective gloves and sanitizing wipes to clean the high-touch areas and special equipment (microscopes, for example), that you personally used during class. Students will be responsible for wiping down their individual areas of use prior to leaving for the day.

What if I am caught on campus without a colored wristband for the day?

Anyone on campus must have their UDC Identification and the colored wristband of the day, which verifies that they have been cleared through an entry checkpoint. Anyone seen on campus without the required wristband will be reported to Campus Security and subject to disciplinary action. It is a violation of the Student Code of Conduct to attempt to access campus without proper authorization and clearance.

Are all buildings open on campus?

No. Certain buildings will be closed. Some buildings used for class early in the semester will be closed for the remainder of the semester after in-person meetings are finished. The Student Center is closed for the semester. The gymnasium and Theater are also closed.

When does the semester end?

The final day of the semester is December 18. Consult the Academic Calendar online here: https://www.udc.edu/registrar/academic-calendars/

Where can I find the final exam schedule?

The final exam schedule is located on the Registrar’s webpage: https://www.udc.edu/registrar/course-schedules-guides/final-exam-schedule/

How do I find my class schedule?

You can access your schedule through the myUDC portal, but please also see the video on the UDC Rise website that talks you through how to find and understand your schedule.

If I have a documented accommodation need, how do I make sure I receive necessary support?

Contact Student Development Services if you have any questions related to a documented accommodation need. UDC faculty will do everything possible to support your learning needs, including ensuring you have the technological capabilities required.

Is the Cashier's Office Open

Cashier's Office is open on:

Tuesdays & Thursdays

10am - 2pm


Faculty – FAQs

How do I access campus?

Campus is not open for routine access. You must follow the protocols outlined in the CAO’s memo to all faculty by requesting access through your Dean 72 hours in advance. Cabinet-level approval is required 48 hours in advance. If you are approved through these processes, then you must use the 25Live app to request access to your office, conduct the LiveSafe app health screening process on the day of arrival, then report through one of the four checkpoints on campus. You will not be approved for multiple trips to campus during the semester unless you are part of a lab-based research grant and have gained prior approval or you are teaching in an approved, pre-scheduled on-campus class session.

CAO Memo to Faculty

Faculty Access Protocol

Can I use Zoom or GoToMeeting for my classes?

No. The three authorized platforms for Emergency Remote Instruction are as follows: Blackboard Collaborate, WebEx Teams, and MS Teams. These are the only university-authorized platforms that guarantee security and protect FERPA rights of students.

Where are the checkpoints for entrance, if I need to come to campus

There are four checkpoints only: B and C level of the Parking Garage, main lobby of 4250 Connecticut Ave., and the main entrance to the Law School. At these checkpoints you must show your green checkmark on LiveSafe and receive a colored wristband for the day, which must always be worn while you are anywhere on campus, including labs/classrooms.

What is the grading policy for Fall 2020?

UDC is continuing the same grading policy as used for the end of the spring and summer semesters. Normal grades (A, B, C, D, F), along with IP (In Progress), and I (Incomplete) grades. An updated memo with guidelines and deadlines will be forthcoming in the fall semester from OCAO.

Will we be back on campus for the spring semester?

UDC is beginning to plan for the spring semester. When a final plan is established, early in the fall, an announcement will be made to all students, staff, and faculty.

Am I required to track and record attendance/absences?

Yes, whenever you are scheduled for class in Emergency Remote Instruction mode, you must take attendance and track who is logged into class via the virtual learning system used (Blackboard, MS Teams, or WebEx Teams). Standard absentee policies remain in place. If you have further questions, consult with your Department or Division Chair.

What is Emergency Remote Instruction?

Emergency Remote Instruction means that classes are held virtually (via one of the online software programs mentioned above) with students and the instructor present for the scheduled class period. As the teacher, you interact with students, and they interact with each other, in real time.

What is the difference between a class that is “Emergency Remote Instruction” and a class that is “Online”?

An “Online” class is designed for students to individually engage material at their own pace and on their own time. Learning modules, tests, and course materials are available in Blackboard, ready when the student is. Instructors are available to support students through virtual office hours, virtual conferencing, email, and other methods to ensure students receive guidance and timely grading throughout the semester.

What if a student has not received textbooks?

Immediately inform your Chair and Dean, who will inform OCAO and Student Development & Success to ensure the UDC Bookstore provides the required textbooks (electronic and/or hardcopy), through Follett Access, our textbook provider.

What are the Library hours?

Mondays, Tuesdays, and Fridays, from 9:00 AM to 3:00 PM. There will be 16 workstations and 18 study carrells available. Anyone wanting to access the library must request access through the Library website, here: https://udc.libguides.com/blog/Library-Reopening-Information-for-Library-Visitors. Then follow normal protocols for entering campus with LiveSafe health check in and checkpoint clearance.

Are there common areas open if I want to prepare or do grading on campus?

The only open spaces for such work will be the Library (see library hours and scheduling protocols above). If you have an approved and pre-scheduled in-person lab/clinic/special class session, you should not seek to access campus more than 20 minutes prior to class starting, nor are you authorized to remain behind after class, in the classroom or any other space, without prior approval of your Dean and a Cabinet official (CAO).

Am I required to wear a mask on campus?

Yes, at all times and locations. District of Columbia Mayor Muriel Bowser’s Order 2020-080: Wearing of Masks in the District of Columbia To Prevent the Spread of COVID-19, lays out the details of this requirement: https://coronavirus.dc.gov/maskorder#:~:text=Persons%20must%20wear%20a%20mask,person%20is%20wearing%20a%20mask.

What cleaning protocols are in place to ensure my classroom or lab is sanitized before I arrive?

At least one hour of open time is scheduled between all in-person lab or special class sessions to allow UDC’s contracted cleaning/sanitizing company, MOTIR, to deep clean the space prior to use by another class of students.

What cleaning do I need to do of my lab bench, workstation, or other equipment when class is over?

You will be provided protective gloves and sanitizing wipes to clean the high-touch areas and special equipment (microscope, for example), that you personally used while teaching class. Students will be responsible for wiping down their individual areas of use prior to leaving for the day. Gloves and wipes will be stocked for every scheduled classroom/lab.

What if I am caught on campus without a colored wristband for the day?

Anyone on campus must have their UDC Identification and the colored wristband of the day, which verifies that they have been cleared through an entry checkpoint. Anyone seen on campus without the required wristband will be reported to Campus Security and subject to disciplinary action.

Are all buildings open on campus?

No. Certain buildings will be closed. Some buildings used for class early in the semester will be closed for the remainder of the semester after in-person meetings are finished. The Student Center is closed for the semester. The gymnasium and Theater are also closed.

When does the semester end?

The final day of the semester is December 18. Consult the Academic Calendar online here: https://www.udc.edu/registrar/academic-calendars/

Where can I find the final exam schedule?

The final exam schedule is located on the Registrar’s webpage: https://www.udc.edu/registrar/course-schedules-guides/final-exam-schedule/

If I am doing research as part of a grant or other project, what PPE is available?

PPE will be made available for regularly scheduled classrooms/labs/special use areas for pre-scheduled classes only. You will be responsible for bringing your own mask and any other protective equipment you need to conduct research in your own or a collaborative research space.


Employee – FAQs

When should an employee submit their space access request?

At least 48 to 72 hours prior to the date and time the requestor wishes to come to campus. Requests will only be accepted for visits during approved campus hours of operation.

How should an employee submit their space access request?

Via the University’s space management system, 25Live.

Prior to starting a space request:
  • Determine which location(s) requestor wishes to access at which site(s).
    • A requestor must submit a request for each space they wish to visit.
  • Determine the date and time in which requestor will be in the space(s).
What happens after a requestor submits their space access request?
  • Request will be reviewed by the University’s Office of Space Reservations. This review will determine whether the request - combined with any others received - exceeds the building limit guidelines for social distancing.
  • If request is cleared by Space Reservations, it will then be sent to requestor’s respective Cabinet Member for review.
  • Cabinet Member reviews the request and either approves or denies.
  • If denied, employee will receive email notification from Space Reservations that their request has been denied. Employee can request a new date and time.
  • If approved, employee will receive email confirmation from Space Reservations that their request has been approved. Employee prepares for site visit.

General Campus Visit FAQs

Who is required to submit a space access request prior to coming to campus?

Staff, Students or non-teaching faculty members coming to their offices or other administrative and/or instructional spaces on an episodic basis.

Who is not required to submit a space access request prior to coming to campus?
  • Students and faculty coming to campus for a scheduled course do not need to reserve spaces in advance.
  • Essential staff who are regularly scheduled to be in their office space, per the requirements of their department, do not need to submit a space access request.

25Live Training

In order to make submit a space access request, employees must have a 25Live account and login credentials.

How do employees obtain a 25Live account and login credentials?
  • Employees must complete 25Live training.
  • Following training, employees must complete a quiz on the training materials.
  • Upon successful completion of the quiz, the employee will receive their 25Live account and login credentials from the UDC Office of Space Reservations.

LiveSafe Mobile Safety Information

How do I sign up?

LiveSafe is a free mobile safety app made available by The University of the District of Columbia (UDC). It is quick and easy to use! You can download the LiveSafe mobile app in iTunes and Google Play Store.

Select UDC and fill out your user profile.

How does LiveSafe help keep me safe?

LiveSafe provides the ability to easily contact the UDC Office of Public Safety and Emergency Management (OSPEM) – Public Safety Operations Center to report concerns about your own safety, suspicious activity or a crime. It’s the blue light safety phone at your fingertips. Features also include a location sharing option so friends can track your travel between points to ensure your safe arrival.

Who may use the LiveSafe app?

The app is available as a free download for all UDC students, faculty and staff. In addition, parents may download LiveSafe to receive timely alerts and notifications.

What should I report?

You can report any issues, concerns or questions related to safety and security. This includes suspicious activity, potentially dangerous situations, crime, accidents, assaults or repairs related needed to improve safety.

Who receives my reports and information?

Information submitted is monitored 24-7-365 by the OPSEM Public Safety Operations Center. If they require further information on any report, OPSEM will follow-up with a text or request to live chat with the user.

Does LiveSafe track my location?

Unless a user requests anonymity or changes the app's default setting, yes, OPSEM will be able to track your location when using the app.

What happens if I send a report in the wrong category?

OPSEM can easily re-categorize reports, so users don't need to worry if they select the wrong category. If you are unsure which category the report falls into, select "Other."

Do I have to provide picture or audio evidence?

No. While users are encouraged to provide a picture, audio or video evidence when sending reports, they should only do so if the circumstances are safe.

What if a report I send in turns out to be a mistake?

Users will not be penalized for making claims that turn out to be untrue. So long as reports aren't purposefully and falsely made, people are encouraged to share information with OPSEM.

How does the anonymous feature work?

Users can send in tip reports using the anonymous feature if they are not comfortable with disclosing their identity. OPSEM will not be able to see who the report is coming from if the anonymous report box is selected.

Does LiveSafe replace 911?

No! When faced with an emergency, OPSEM recommends users dial 202.274.5050 or 911. The goal of the LiveSafe app is to provide an additional channel to report non-emergency information and crimes to OPSEM.

If you are in an emergency (on or off campus), LiveSafe has a 911 distress button. When calling 911 using LiveSafe, OPSEM will receive greater information and intelligence in order to help faster. OPSEM will receive the caller's GPS coordinates and emergency contact information; ensuring dispatchers respond more efficiently and quickly.

How could I use LiveSafe in an emergency?

So long as users have the capacity to make voice calls, we encourage anyone in an emergency to always call 202.274.5050 or 911. If, however, a user is unable to make a direct call due to situational or technical issues, or if they must be discrete, then users may “Message UDC Police” and start a live two-way chat with an OPSEM Dispatcher.

What will LiveSafe do with my data?

LiveSafe respects the privacy of individuals and law enforcement agencies. Evidence information belongs solely to the law enforcement agency for which it was designated.

What happens when I use the LiveSafe Daily Health Screening Tool?

If you pass the health screening, you will receive a green check screen indicating you appear healthy enough to come to campus. You also will receive confirmation via email. You will be required to show the Green Check at the designated campus entry points when you arrive on campus.

If you do not pass the health screening, you will receive a red X indicating that you should not come to campus.  Students who receive a red X should contact Student Health Services at 202.274.5030, Faculty and staff should contact their supervisor and healthcare provider.

If for any reason you are unable to present confirmation that you passed a daily screening, you will not be authorized to attend class or work.

LiveSafe is a tool for self-screening purposes only and is not a diagnostic tool or substitute for medical advice. If you think there is any chance you have COVID-19 symptoms, or if you do not pass the daily health screening app, it is very important to act immediately. Avoid all contact with others. Stay at home and in your room. Students should contact Student Health Services, and faculty and staff should contact their healthcare provider as well as their supervisor.

What If I Forget My Phone or Don’t Have a Smartphone?

The LiveSafe Daily Health Screening tool can be access via mobile tablets located at the designated entry points. You will need to complete the questionnaire and then show the results to the checkpoint monitor in order to gain access to the building. If you are unable to present confirmation that you passed a daily screening, you will be unable to attend class or work. Please note that using this process will delay your entry due to the need to complete the survey on-site instead of prior to your arrival.