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Student Affairs

Building 39, Room 301-I | phone 202.274.5210
Questions or concerns regarding students or student related matters:  phone askstudentaffairs@udc.edu

Frequently Asked Questions (FAQ's)

What do I do if I am entitled to a refund on my account?

What do I do if I have not received my refund check?

What do I do if I have a financial bar?

How does the installment plan work?

What methods of payment do you accept?

What do I do if I have a third party paying my tuition and fees?

What is the Perkins Loan Program?

What do I do if I have been awarded a Perkins Loan?

How can I obtain information about my Perkins Loan account?

 

What do I do if I am entitled to a refund on my account?

If a credit balance on your account is the result of overpayment of tuition and fees, complete a “Application for Refund” form in the Office of Student Accounts.

If a credit balance on your account is the result of the withdrawal or dropping of a course, 1) Formerly withdraw from the course in the Office of the Registrar Office, Bldg. 39, Room A-05 2) Complete the “Application for Refund” form in the Office of Student Accounts. To obtain a refund application: click here

Your academic department must drop courses before you complete the refund application. Tuition and fee refund checks will be mailed to you within 10 to 14 days.

If a credit balance is the result of financial aid awards posted to your account, your refunds will be generated automatically. Financial aid refund checks will be mailed to you within 14 days of posting.

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What do I do if I have not received my refund check?

Refund checks are mailed to the official address on file in the Office of the Registrar. Checks returned to the University due to an incorrect address will be available for pickup in the Cashiers’ Office for 30 days after receipt. If your refund check has not been received within 14 days after the mail date or returned to the institution, notify the Office of Student Accounts to request a stop payment on the check. A replacement check will be issued.

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What do I do if I have a financial bar?

You must pay prior balances in the Cashiers’ Office . Bars will be lifted immediately after payment in full (cash or credit) Prior balances must be cleared before registration.

Disputes on balances can be addressed in the Office of Student Accounts or in the Student Lounge (during registration periods).

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How does the installment plan work?

You must pay 1/3 of your total tuition, all mandatory student fees, and a $35 enrollment fee at the time of enrollment. The balance must be paid in equal monthly payments to Tuition Management Systems (TMS) on the 1 st of each month. Students currently enrolled in TMS may access their account information at: https://www.afford.com/FamilyLogin.aspx

Continuing students , who wish to enroll in the TMS plan, must enroll at the time of the continuing student registration period.

New students , who wish to enroll in the TMS plan, must enroll at the time of the normal registration period. Note: THE TMS INSTALLMENT PLAN IS NOT AVAILABLE FOR SUMMER SESSIONS.

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What methods of payment do you accept?

Cash, credit cards (Visa, MasterCard, Discover) checks and money orders. Checks are accepted with (1) picture I.D. A $20 penalty fee will be assessed for a returned check. If a check is returned, the University will not accept future check payments.

For information about payment options: click here

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What do I do if I have a third party paying my tuition and fees?

You must present a training authorization form or letter from agency/organization (signed by authorizing official) specifying the total cost the third party will cover to the Office of Student Accounts . The documentation must also indicate the complete address where the bill should be sent. Authorization for book purchases must be on a separate document presented and made payable to Folliet Bookstore.

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What is the Perkins Loan Program?

The Perkins Loan Program, authorized by the National Education Act of 1958, is the oldest federally supported student aid program. The program offers low interest rates through a campus-based revolving fund. New funds are added to the revolving fund by a federal capital contribution, institutional matching contributions and repayment from previous borrowers.

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What do I do if I have been awarded a Perkins Loan?

Indicate on your award letter your acceptance of the Perkins Loan and submit it to the Office of Financial Aid, Bldg. 39, Room 101. You will be contacted to schedule a “Entrance Interview” or you may call 274.5298 to sign up for an group interview session. Upon approval from Perkins Loan Office On-line entrance/exit counseling can be completed.

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How can I obtain information about my Perkins Loan account?

Perkins loan accounts are serviced through our external billing contractor Affiliated Computer Services (ACS). Borrowers may access forms and their on on-line account information at the ACS website https://www.acs-education.com/bac/genl/Home.html

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