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Office of Information Technology
Main Office: Building 41, Room 316 | 
202.274.5941 | 
support@udc.edu
Office Hours: 8:30–5:00 Mon–Fri
Albert J. Casciero - Dean, Learning Resources and IT
Maria Byrd - Manager, Projects Management
Michael Rogers - Manager, Network Architecture and Services
Aloysius Regis - Manager, Telecommunication
Brandon Russell - Coordinator, Technical Support
IT Upgrade - Important Outage Notifications
SUBJECT: Computer Network Outage
USERS IMPACTED: All Users
OUTAGE DURATION: 96 Hours
OUTAGE START: December 27, 2012 @ 9:00 a.m.
OUTAGE CONCLUSION: December 30, 2012, 11:59 PM (Services might be restored earlier)
Detailed Information
Over the holiday break the UDC Office of Information Technology will be performing a variety of upgrades to the University's core server facilities. These upgrades will require the movement and rewiring of various servers and power connections. These upgrades are critical to the ongoing stablitiy and improvement of the University's core infrastructure.
Unfortunately, these upgrades will require periodic and sometimes prolonged interruptions of service between the dates of Thursday, December 27 and Sunday, December 30, 2012.
Check back periodically for the latest updates on the upgrade process and it's impacts.
The following systems will be affected:
| Service | Outage Description | Outage Impact |
|---|---|---|
| UDC Internet | UDC's connection to the Internet will be down as of approximately 9 a.m., Thursday, December 27. Internet service are expected to be down for 24-36 hours, but may possibly be longer. Restoration of these services are a top priority after power upgrades are completed. | All services that require an Internet connection to function will be unavailable while it is down. |
UDC Email | All University email will be unavailable as of approximately 9 a.m., Thursday, December 27. Email services are expected to be down for 24-36 hours, but may possibly be longer. Restoration of these services are a top priority after power upgrades are completed.
| Email sent to UDC addresses will be delayed during the outage. In most cases, the email will be delivered when the email services are restored within a few hours. However, depending on the configuration of the sending email server, messages could bounce back to the original sender and not get delivered to the UDC account. If this happens, the original sender should receive a warning email stating that the email was not delivered. They should then resend the message. |
UDC Authentication Services | Authentication services are expected to be down beginning around 9 a.m., Thursday December 27. Services are expected to be down for 24-36 hours but may possibly be longer. Restoration of these services are a top priority after power upgrades are completed. | Users will not be able to log into services requiring a UDC login if the service requires contacting UDC's login servers for authentication. |
Blackboard | Users will not be able to log into Blackboard until Authentication Services (above) are restored. | Users will not be able to log into Blackboard until Authentication Services are restored. |
Primary Public Web Sites | We are working to keep the primary web sites up with possible brief outages.
| Possible periods of time where primary web sites are unavailable. |
Secondary Public Web Sites | Secondary web sites will be unavailable for up 96 hours beginning approximately 9 a.m., Thursday, December 27. | Users will not be able to use secondary web sites until system updates are completed. |
Banner Systems | All Banner systems will be unavailable from Wednesday, December 26 at noon. Systems should be available by Monday, December 31. Read more about the Banner outage at www.udc.edu/information_technology/it_upgrade_banner_outage. | Users will not be able to apply online, log into myUDC, access Self Service Banner, Internet Native Banner or access data on the Oracle databases until systems updates are completed. |
Phone Systems | No outages anticipated | None |
Wireless/Cellular Phones | No outages anticipated | None, except smartphones will be unable to access UDC email as described in the Email section, above. |
UDC-TV | No outages anticipated. | None |
The Office of Information Technology apologizes for any inconvenience that may be caused by this unavoidable service interruption. Should you have any questions or concerns regarding this effort, please feel free to contact Michael Rogers, Manager, Network Architecture and Services at Michael.Rogers@udc.edu or 202.274.5986.
