Office of Information Technology
Main Office: Building 41, Room 316 | 202.274.5941 | firstname.lastname@example.org
Office Hours: 8:30–5:00 Mon–Fri
Albert J. Casciero - Dean, Learning Resources and IT
Maria Byrd - Manager, Projects Management
Michael Rogers - Manager, Network Architecture and Services
Aloysius Regis - Manager, Telecommunication
Brandon Russell - Coordinator, Technical Support
Having trouble with your UDC Provided Phone, or PC? Contact the UDC Helpdesk for assistance.
|Help Desk Main Line:||202.274.5941 (24x7x365) or toll free: 877.736.2585|
|Online Support Center||Banner & Email Online Support|
for faculty, staff and currently enrolled students
|In Person||Building 41, Room 316|
Faculty and Staff
Faculty and staff may also log tickets directly using the Track UDC Track-IT system.
Please be sure categorize your problem correctly, be descriptive as possible, and be sure to specify accurate contact and location information. Errors in this information may cause unexpected delays in completing your ticket. You will receive an e-mail confirmation once your ticket is received by IT.
If you have any trouble accessing the Track-IT system contact the UDC helpdesk by phone.