Customer Service

The University Initiative on

Retention and Service Excellence

is a campus-wide initiative





Curriculum – Noel-Levitz Connections NOW!    

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Hybrid training - online and face-to-face training includes the following modules:

Module 1 Getting Started with Providing Excellent Service on Campus
Module 2 Walking in the Shoes of Those We Serve
Module 3 Mastering the Art of Communication
Module 4 Providing Service with Electronic Communications
Module 5 Taking Command of the Telephone
Module 6 Giving Your Professional Best in the Workplace
Module 7 Making Service Recovery a Priority
Module 8 Putting a halt to the Run-Around
Module 9 Streamlining Systems and Processes
Module 10 Defining Roles and Responsibilities
Module 11 Assessing Service Delivery
Module 12 Action Planning for Service Excellence

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Click here to download: Manager Request for Training Form





Student Life a Division of Student Affairs

For more information, contact:
Kimberly Pennamon, Associate Vice President for Student Affairs
phone 202.274.5900

Schedule of Classes

Code of Conduct
Continuing Student Registration
Tuition & Fee Schedule

Student Health Insurance

Student Handbook
2010-2011 Student Handbook

Important Forms
Space Reservation Request
Page 1 & 2 (You need both forms)
LRD Space Reservation
USGA Space Reservation
Starting a Club/Organization
Advisor Standard Operating Guidelines for Student Clubs and Organizations
Sample 440 Form - Purchase Requisition
Monthly Budget Sheet
Event Budget Template
Club & Org. Proposal for Club Travel
Monthly Report Template

Helpful Links
Academic Calendars
Student Health Insurance
Campus Queens
Student Complaint Form
Campus Parking Permit Application - (Two duplicate copies must be presented to the Cashier’s Office when purchasing your parking decal.)
UDC Blackboard
Click Here to activate your UDC E-mail and change your password
Drug Policy


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