Customer Service

The University Initiative on

Retention and Service Excellence

is a campus-wide initiative

 

 

 




Training

Curriculum – Noel-Levitz Connections NOW!    

Login to materials by clicking here.

Hybrid training - online and face-to-face training includes the following modules:

Module 1 Getting Started with Providing Excellent Service on Campus
Module 2 Walking in the Shoes of Those We Serve
Module 3 Mastering the Art of Communication
Module 4 Providing Service with Electronic Communications
Module 5 Taking Command of the Telephone
Module 6 Giving Your Professional Best in the Workplace
Module 7 Making Service Recovery a Priority
Module 8 Putting a halt to the Run-Around
Module 9 Streamlining Systems and Processes
Module 10 Defining Roles and Responsibilities
Module 11 Assessing Service Delivery
Module 12 Action Planning for Service Excellence

Login to materials by clicking here.

Click here to download: Manager Request for Training Form

 

 

 

 

Student Life a Division of Student Affairs

For more information, contact:
Kimberly Pennamon, Associate Vice President for Student Affairs
phone 202.274.5900
phone askstudentaffairs@udc.edu


Schedule of Classes


Information
Code of Conduct
Continuing Student Registration
Tuition & Fee Schedule

Student Health Insurance

Student Handbook
2010-2011 Student Handbook


Important Forms
Space Reservation Request
Page 1 & 2 (You need both forms)
LRD Space Reservation
USGA Space Reservation
Starting a Club/Organization
Advisor Standard Operating Guidelines for Student Clubs and Organizations
Sample 440 Form - Purchase Requisition
Monthly Budget Sheet
Event Budget Template
Club & Org. Proposal for Club Travel
Monthly Report Template


Helpful Links
Academic Calendars
Student Health Insurance
Housing
Campus Queens
Student Complaint Form
Campus Parking Permit Application - (Two duplicate copies must be presented to the Cashier’s Office when purchasing your parking decal.)
Bookstore
UDC Blackboard
Click Here to activate your UDC E-mail and change your password
Drug Policy






 


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