Training

160th Anniversary Campus Map and Directions Contact History Mission, Vision and Goals

President Sustainability Initiative Take a Tour Undergraduate Viewbook

Apply for Admission Disability Resource Center (DRC) Future Students Registrar Graduate Studies

Registration Information Returning Students Student Accounts Tuition and Fees

Financial Aid Book Vouchers Scholarships Student Accounts Tuition and Fees

Academic Affairs Academic Advising Academic Calendars Colleges Course Catalog Graduate Studies

Honors Program International Programs & Exchange Interim Academic Senate Majors/Degrees National Center for Urban Education

Provost Registrar Research Retention Schedules of Classes Sustainability Initiative

Blackboard Bookstore Campus Map Campus Queens Career & Professional Development Center Counseling Center

Directions Disability Resource Center Housing Learning Resources Center Library Student Affairs

Student Accounts Student Financial Services Student Handbook Student Life Sustainability Initiative Veterans Affairs

Library

About the Learning Resources Division (LRD) Use Policies Schedules Center for Academic Technology (CAT) Information Literacy

Collection Development Kirkman Collection ALADIN Ask a Librarian Jazz Archives

Students Free 24-Hour Online Tutoring Blackboard Video Tutorials Students & Faculty Online Learning at UDC Blackboard Helpdesk Faculty Teaching and Learning Blog for Faculty

Research

Board of Trustees Business Opportunities Capital Procurement Contracting & Procurement Executive Officers Facilities & Real Estate Government Relations

Human Resources Information Technology Institutional Research, Assessment & Planning Interim Academic Senate Office of the President Public Safety Sustainability Initiative University Relations & Public Affairs

The University Initiative on

Retention and Service Excellence

is a campus-wide initiative

Message from President Sessoms
Click here to read more.

Login to materials by clicking here.

Hybrid training - online and face-to-face training includes the following modules:

Module 1	Getting Started with Providing Excellent Service on Campus
Module 2	Walking in the Shoes of Those We Serve
Module 3	Mastering the Art of Communication
Module 4	Providing Service with Electronic Communications
Module 5	Taking Command of the Telephone
Module 6	Giving Your Professional Best in the Workplace
Module 7	Making Service Recovery a Priority
Module 8	Putting a halt to the Run-Around
Module 9	Streamlining Systems and Processes
Module 10	Defining Roles and Responsibilities
Module 11	Assessing Service Delivery
Module 12	Action Planning for Service Excellence