Customer Service

The University Initiative on

Retention and Service Excellence

is a campus-wide initiative




Register for Training

Step 1: Complete Manager Request for Training Form; Please update all of the old registration forms with this one!

  • Select training date (see below)

  • Provide names and email addresses for staff members in area/unit

Step 2: Submit completed form to Kimberly Pennamon, Building 38, Room A-10,

Step 3: Receive registration confirmation notice

Step 4: Complete online component of training (click here)  

Step 5: Attend scheduled training on campus

Step 6: Print Certificates of Completion for modules

  • Provide copy to your immediate supervisor to be included in performance evaluation

  • Keep copy for your records

2011 Training Dates – New Dates Added!



Wednesday, September 7 9:30am - 1:30pm
Saturday, September 17 10am - 2pm
Friday, September 23 9:30am - 1:30pm
Tuesday, September 27 9:30am - 1:30pm
Friday, September 30 9:30am - 1:30pm


Phase I Target Areas

Registration Status

Community College
Training Completed
Recruitment and Admissions
In Progress
Financial Aid / SEP/Work Study  
Registrar’s Office
Training Completed
Student Life and Services
Training Completed
Information Technology
Training Completed
Health Services
Training Completed
Athletics Department
Training Completed
Academic Success Center / Academic Advising  
Campus Safety
(*All Online Training Completed)
Learning Resources Division / Library  
Office of International Programs and Exchange
Training Completed






Student Life a Division of Student Affairs

For more information, contact:
Kimberly Pennamon, Associate Vice President for Student Affairs
phone 202.274.5900

Schedule of Classes

Code of Conduct
Continuing Student Registration
Tuition & Fee Schedule

Student Health Insurance

Student Handbook
2010-2011 Student Handbook

Important Forms
Space Reservation Request
Page 1 & 2 (You need both forms)
LRD Space Reservation
USGA Space Reservation
Starting a Club/Organization
Advisor Standard Operating Guidelines for Student Clubs and Organizations
Sample 440 Form - Purchase Requisition
Monthly Budget Sheet
Event Budget Template
Club & Org. Proposal for Club Travel
Monthly Report Template

Helpful Links
Academic Calendars
Student Health Insurance
Campus Queens
Student Complaint Form
Campus Parking Permit Application - (Two duplicate copies must be presented to the Cashier’s Office when purchasing your parking decal.)
UDC Blackboard
Click Here to activate your UDC E-mail and change your password
Drug Policy


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