FY 2001 The IMA staff training initiatives undertaken by PATHS for DHS/IMA are based on values long promoted by the Department of Human Services. These values include the importance of building institutional capacity through staff development initiatives and the significance of these activities for achieving higher levels of efficiency, effectiveness, and responsiveness. This critical link between a well-trained workforce and excellence in human service delivery has been the driving force behind continuous expansion of earlier training efforts tailored for IMA staff. Past efforts starting in summer of 1998 included staff training across personnel categories on TANF legislation, team building, supervision, organizational change, diversity awareness, customer service, telephone etiquette, case record documentation, time management, stress management, Microsoft Word and Access, grants writing.The current fiscal year initiatives will include: Contextualized Writing Initiative for 300 to 350 IMA staff to enhance system capacity:
Customer service, telephone and public contact skills training to approximately 490 IMA personnel: Conduct telephone follow-up during the fiscal year with workshop participants. Development and reproduction of PATHS workshop and program materials.
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